Terms of Service
Terms of service
Customer Terms of Service
FLo2GLo LLC. ("FLo2GLo," "We," "us," "our”) thank you for visiting our website (the "Site") or
mobile application. These Terms of Service ("Terms") govern your access to and use of the
Site and mobile site and their related internet-based services, features, content, and functionality,
including the (the "zoom informational sessions, together with the Site and the "Service" or
By using the Service, you acknowledge that you have read, accepted, and agreed to be bound
by these Terms.
1. ACCEPTANCE OF TERMS
These Terms constitute an electronic contract that explains the legally binding terms of your
use of the Service. By using the Service, you accept and agree to these Terms and any
conditions or notices contained or referenced within. You acknowledge that these Terms
effective upon posting. Your continued use of the Service shall indicate your acceptance of
any modified terms. Further, you agree that we may at any time, in our sole discretion, with
or without prior notice to you, modify, cancel, update, reconfigure, supplement, limit,
terminate, or otherwise alter the Service or any part thereof, including as between different
users, whether temporarily or permanently.
By using the Service, you also agree that we may send you various communications by email.
After submitting an order form, you may receive occasional newsletters and offers from us
via email. We will not sell or distribute your email address to any third party at any time. You
notify us promptly if your email address changes. This consent covers all actions you conduct
through the Service. Should you decide that you do not wish to receive communications by
email, please contact us through our contact form. Your withdrawal of consent will be
effective within a reasonable time after we receive such notice. A withdrawal of consent will
not affect the enforceability of these Terms. However, a withdrawal of consent to receive
communications electronically may result in termination of your use of the Service.
We reserve the right to, and you acknowledge and consent that we may (but are not required
to), monitor the Service to the extent permitted by law, including your communications and
activities via the Service, and in connection with your access and use of the Service, including
without limitation, the information provided by you and information about your geolocation.
2. USER ACCOUNT
In order to access certain features of the Service, you may be asked to create a User
Account. In creating a User Account, you may be asked to provide certain personalized
information to us. Our information collection and use policies with respect to the privacy of
reference for all purposes. It is your responsibility to provide us with accurate, complete, and
to-date information for your account. You agree to promptly update such information as
When you create a User Account, you agree to take full responsibility for maintaining the
confidentiality of your access credentials used to log into the Service (e.g., username and
password), and for all activity that is generated by your User Account. You may not permit
anyone else to use your access credentials, and you may not use anyone else's access
credentials. You may not attempt to gain unauthorized access to any other user's access
credentials. You agree to immediately notify us in the event that (i) your access credentials
are lost or stolen, or (ii) you become aware of any unauthorized use of your access
credentials or of any other breach of security that might affect the Service. We are not
responsible for any loss or damage arising from someone else using your access credentials
or your failure to comply with this section.
3. GENERAL USE OF THE SERVICE
• Limited License. Subject to your compliance with these Terms, we hereby grant you a limited,
revocable, non-exclusive, non-sublicensable, non-transferable license to the Service; and (i)
access and use any content information and related materials that may be made available
through the service to you, in each case solely for your personal use. Any rights not expressly
granted herein are reserved by FLO2GLO and its licensors.
• Prohibited Uses.
Any commercial or promotional use, distribution, reproduction, or other exploitation of the
service, or any content, code, data, or materials on either the Site is strictly
prohibited unless you have received express prior written permission from FLo2GLo. Other than
as expressly allowed in these Terms, you may not download, post, display, publish, copy,
reproduce, distribute, transmit, modify, perform, broadcast, transfer, create derivative works
from, sell or otherwise exploit any content, code, data, or materials on or available through
the Service. You further agree that you may not alter, edit, delete, remove, otherwise change
the meaning or appearance of, or repurpose, any of the content, code, data, or other
materials on or available through the Service, including, without limitation, the alteration or
removal of any trademarks, trade names, logos, service marks, or any other proprietary
content or proprietary notices. If you make other use of the Service, or its content, code,
data or materials, except as otherwise provided above, you may violate copyright and other
laws of the United States, other countries, or applicable state laws and may be subject to
liability for such unauthorized use.
You shall not: (i) engage in spidering, "screen scraping," "database scraping," harvesting of
email or other addresses, contact or personal information, or any other automatic means of
obtaining lists of users or other information from or through the Service, including without
limitation any information residing on any server or database connected to the Servicer:
(ii)information through any means; (iii) use the Service in any manner with the intent to
interrupt, damage, disable, overburden, or impair the Service, including, without limitation,
sending mass unsolicited messages or "flooding" servers with requests; (iv) use the Service in
violation of our or any third party's intellectual property or other proprietary or legal rights;
insert your own or a third party's advertising, branding or other promotional content into
of the Service's content, materials or services; or (vi) use the Service in violation of any
applicable law. You further agree that you shall not attempt (or encourage or support anyone
else's attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with
the Service, or any content thereof, or make any unauthorized use thereof. You agree that
you shall not sue the Service in any manner that could damage, disable, overburden, or impair
the Service or interfere with any other party's use and enjoyment of the Service.
• Proprietary Rights.
The Service is the proprietary property of FLo2GLo and/or its third party licensors, and
is protected by U.S. and foreign copyright, trademark, and other intellectual property laws.
Your use of the Service does not grant you ownership of any content, code, data or materials
you may access on or through the Service, or download from the Service.
• Payments. By purchasing FLo2GLo services through the Service,
you agree to pay FLo2GLo the fee indicated for the service.
Cancellation Policy. Please see our full cancellation policy here.
• Refunds and/or Credits.
• In the event that FLo2GLo is unable to perform services due to circumstances outside of the
patient's control or for reasons other than the patient's medical condition or health, you will
receive a full refund or credit.
• In the event that the medical professional is unable to perform services due to
(1) your current or previous medical history, condition, or reason, or (2) due to
circumstances outside of FLo2GLo's control, you will receive a credit or refund for the full
amount of the services, less a medical examination fee of one hundred dollars ($100.00).
Authorization to Charge. By using the on-line ordering Services, you hereby agree FLo2GLo
has the right and authorize FLo2GLo to automatically charge your credit card (or
other payment methods) for the applicable fees or charges, plus any applicable taxes.
• Misrepresentations. If during the Service process, you misrepresent yourself in
any manner, including but not limited to, misrepresentation of your age or medical history,
FLo2GLo reserves the right to cancel your service without notice and charge you the service fee
amount of $100.
5. MEDICAL DISCLAIMER
FLo2GLo is designed to enable you to order restorative and preventative injectable therapies
and services to be provided by a licensed medical professional. We only bill you on behalf of the
medical provider based on your services requested. We do not provide medical care services.
Our Service is not engaged in the practice of medicine and is not a health care provider.
We encourage you to consult with your own health care provider prior to using FLo2GLo's
Service related to any health care service or if you have any questions regarding any
potential health care service. By accepting this Agreement, you acknowledge and agree that
FLo2GLo is not a healthcare provider and that by using the Service, you are not entering into a
doctor-patient or other health care provider-patient relationship with FLo2GLo.
These Terms apply to the Service. We may also present to you through your use of the
Service any terms specific to the use of a particular service ("Service-Specific Terms"). All
Service-Specific Terms are incorporated into these Terms by reference. To the extent that
these Terms conflict with the Service-Specific Terms, the Service-Specific Terms will control.
The Service is only available to individuals who are at least 18 years old. If you are not 18
years old, please do not use our Service
6. MOBILE DEVICES
Service is licensed, not sold, to you for use only under these Terms. This license does not
allow you to use the Service on any mobile device that you do not own or control, and you
may not distribute or make the Service available over a network, or where it could be used
by multiple devices at the same time. The Terms will govern any upgrades provided by us
that replace and/or supplement the original version of the Service unless such upgrade is
accompanied by a separate license designated by us, in which case the terms of that
a separate license will govern. We do not guarantee that the Service will be available for, or
function in connection with all smartphones or mobile devices.
You acknowledge that these Terms are concluded between you and FLo2GLo only.
You agree to release, indemnify, defend and hold harmless FLo2GLo, its parent,
subsidiaries and affiliates and its and their shareholders, officers, directors, employees,
agents, and advisors, from and against any and all losses, liabilities, claims (including claims
without legal merit or brought in bad faith), demands, damages, costs or expenses, causes of
action, suits, proceedings, judgments, awards, executions and liens, including reasonable legal
fees and costs (whether brought by third parties or otherwise) (collectively, "Claims") due to
or arising in any way from your use of the Service, your placement or transmission of any
message, any content, or other information or materials through the Service, or your breach
or violation of the law or of these Terms. We reserve the right, at our own expense, to
assume the exclusive defense and control of any matter subject to indemnification by you,
which will not excuse your indemnity obligations under this Section.
8. THIRD-PARTY WEBSITES OR SERVICE
Our Site may contain links to, or advertisements and content from, other websites,
including those of third parties or business partners ("Linked Sites"). You acknowledge and
agree that we have no responsibility for the information, content, products, services,
advertising, code, or other materials which may or may not be provided by or through Linked
Sites. The inclusion of any link to such sites or third-party advertisements on our Service
does not imply our endorsement or recommendation and we make no representations or
warranties with respect to such sites or advertisements or their respective goods or
services. Any reliance on third-party sites and advertisements is done at your own risk.
9. DISCLAIMER OF WARRANTIES
WE PROVIDE THE SERVICE "AS IS," "WITH ALL FAULTS" AND "AS AVAILABLE" AND THE
ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, SECURITY,
AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, WE MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED. WE DISCLAIM ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS,
STATUTORY, AND IMPLIED, INCLUDING WITHOUT LIMITATION (i) WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
WORKMANLIKE EFFORT, ACCURACY, TITLE, AND NON-INFRINGEMENT, (li) WARRANTIES
OR CONDITIONS ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE, AND
(ili) WARRANTIES OR CONDITIONS THAT ACCESS TO OR USE OF THE SERVICE WILL BE
UNINTERRUPTED OR ERROR-FREE.
10. LIMITATION OF LIABILITY
WE ARE A TECHNOLOGY COMPANY THAT MAKES AVAILABLE TO INDIVIDUALS WHO
REGISTER AS USERS OF THE SERVICE (“USER’S”) CERTAIN PRODUCTS AND SERVICES
SOLD OR OFFERED BY FLo2GLO OR BY PHARMACIES OR OTHER VENDORS. OUR
SERVICE PROVIDES ACCESS TO PRESCRIPTION FULFILLMENT SERVICES OFFERED
BY SEVERAL LICENSED PHARMACIES.
• Exclusion of Certain Liability. YOU ACKNOWLEDGE AND AGREE THAT WE ARE ONLY
WILLING TO PROVIDE YOU ACCESS TO THE SERVICES IF YOU AGREE TO CERTAIN
LIMITATIONS OF OUR LIABILITY TO YOU AND TO THIRD PARTIES. TO THE EXTENT
PERMITTED BY APPLICABLE LAW, FLo2GLo, OUR DIRECTORS, ADVISORS,
OFFICERS, EMPLOYEES, AGENTS OR CONTENT OR SERVICE PROVIDERS
(COLLECTIVELY, THE "PROTECTED ENTITIES") SHALL NOT BE LIABLE FOR (i) ANY
INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY
DAMAGES WHATSOEVER, OR (ii) LOSS OF USE, DATA, BUSINESS, REVENUES, OR
PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), ARISING OUT OF OR IN
CONNECTION WITH THE SERVICES AND THESE TERMS, WHETHER BASED IN
CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A
REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE
PROTECTED ENTITIES ARISING OUT OF OR IN CONNECTION WITH THE SERVICE AND
THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING
THE SERVICE, EVEN IF YOUR REMEDIES UNDER THESE TERMS FAIL OF THEIR
IF YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL YOUR DOCTOR OR CALL
THE SERVICE IS NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS.
These Terms remain in full force and effect until they are terminated pursuant to the terms
herein, however, either party may terminate these Terms at any time without notice. Upon
any termination or expiration, FLo2GLo will stop providing the Service to you.
Prescription Products certain products available through the Platform require valid prescription
by a licensed healthcare provider. You will not be able to obtain a prescription product unless
you have completed consultation with our Physician, the Provider has determined the
prescription product is appropriate for you and the Provider has written a prescription.
We do not warrant or guarantee the accuracy, completeness, or timeliness of any information
available via the Service. We do not authorize the use of information available via the Service
for any purpose other than your personal use. You may not resell, redistribute or use this
information for commercial purposes.
13. INFORMATION SECURITY
We have used commercially reasonable efforts to implement a variety of administrative
from unauthorized use and disclosure. We cannot, however, guarantee the security of the
information contained in your User Account or otherwise collected by us and we cannot
promise that such measures will prevent third-party "hackers" from illegally accessing the
Service or its contents. We are not responsible or liable for any third-party access to or use
of the information contained in your account or otherwise collected by us.
Our goal is to provide a product with outstanding uptime, quality and reliability. Planned
downtime, intellectual property claims, and matters outside of our reasonable control are some
of the circumstances that may lead to the Service being unavailable. Although we strive to
operate without interruption, we do not guarantee that the Service will always be made
15. INTERNATIONAL VISITORS
We control and operate the Service from the United States of America. We do not represent
that materials on the Service are appropriate or available for use in other locations. Persons
who choose to access the Service from other locations do so on their own initiative, and are
responsible for compliance with local laws, if and to the extent local laws are applicable. 15.
Trademarks All trademarks, service marks, and trade names of FLo2GLo used in the site and
other platforms are the property and trademarks of FLo2GLo.
16. ELECTRONIC COMMUNICATIONS
The very nature of the Service provides communications by us and by electronic means (e.g.,
via email, text message). For purposes of forming a legally binding agreement, you consent to
receive communications from us in an electronic form and agree that all terms and conditions,
agreements, notices, disclosures, and other communications that we provide to you
electronically satisfy any applicable legal requirements, including that these be made in
writing. You acknowledge that there is an inherent risk in the use of the Internet and that the
information transmitted through the Internet in general is not confidential. We cannot and do
not guarantee the privacy or protection of any electronic communications through the
However, in using certain components of the Service, you may also provide certain medical
information that may be protected under applicable laws. FLo2GLo is not a “covered entity”
under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and
its related regulations and amendments from time to time (collectively, “HIPAA”). One or more of
the Pharmacies may or may not be a “covered entity” or “business associate” under HIPAA, It is
important to remember that, while state-specific privacy laws may apply, HIPAA does not
necessarily apply to an entity or person simply because there is health information involved, and
HIPAA may not apply to your transactions or communications with FLo2GLo, the Providers or
the Pharmacies. To the extent FLo2GLo is deemed a “business associate” however, and solely
in its role as a business associate,FLo2GLo, may be subject to certain provisions of HIPAA with
respect to “protected health information,” as defined under HIPAA, that you provide to FLo2GLo
(“PHI”). In addition, any medical or health information that you provide that is subject to specific
protections under applicable state laws (collectively, with PHI, “Protected Information”), will be
used and disclosed only in accordance with such applicable laws. However, any information that
does not constitute Protected Information under applicable laws may be used or disclosed in
information that has been de-identified in accordance with HIPAA.
18. INTELLECTUAL PROPERTY AND COPYRIGHT INFRINGEMENT
We respect the intellectual property rights of others and ask our users, advertisers, licensors,
and service providers to do the same. If you believe that your intellectual property is
accessible on our Site in a way that constitutes infringement, please contact us
through our contact form. In accordance with the Digital Millennium Copyright Act, we have
designated a Copyright Agent to receive notices of claims of copyright infringement on the Site.
Our Copyright Agent may be reached through our contact form.
19. REMEDIES FOR BREACH
If we determine, in our sole discretion, that you have breached any portion of these Terms, or
have otherwise demonstrated conduct inappropriate for the Site, we reserve the right
to: (i) remove your name and information from our notification lists; (ii) notify and/or fully
cooperate with the proper law enforcement authorities for further action; (iii) discontinue
your ability to use the Service; and/or (iv) any other action which we deem to be appropriate.
If your ability to access the Services is discontinued by us due to your violation of any portion
of the Terms or for conduct otherwise inappropriate, in our sole discretion, then you agree that
you shall not attempt to re-register with or access the Services and/or any other
product, content, or service provided by us, through use of a different name or otherwise.
The remedies contained in the Terms are not the exclusive remedies for your breach, but will
be in addition to all other remedies available to us by law or in equity.
20. OTHER TERMS
Assignment. You may not assign or otherwise transfer any rights, or delegate or
otherwise transfer any of your obligations or performance, under these Terms, in each case
whether voluntary, involuntary, by operation of law, or otherwise, without our prior written
consent. Any purported assignment, delegation, or transfer in violation of this section is
void. FLo2GLo may freely assign or otherwise transfer all or any of its rights, or
delegate or otherwise transfer all or any of its obligations or performance, under this
Agreement without your consent. This Agreement is binding upon and inures to the benefit
of the parties hereto and their respective permitted successors and assigns.
Entire Agreement. These Terms constitute the complete and entire agreement
between you and FLo2GLo concerning its subject matter, and supersedes all prior
agreements and representations between the parties.
Interpretation. The use of the terms "includes," "including," "such as," and similar
terms, will be deemed not to limit what else may be included. The headings in these Terms
are for reference only and do not affect the interpretation of these terms.
No Waiver. A party's failure to delay or enforce a provision under these Terms is not
a waiver of its right to do so later.
If any provision of this Agreement is held to be unenforceable for any
reason, such provision will be reformed to the extent necessary to make it enforceable to the
maximum extent permissible so as to affect the intent of the parties, and the remainder of
this Agreement will continue in full force and effect.
22.GOVERNING LAW AND JURISDICTION
This Agreement is governed by and construed under the laws of the State of Florida without
reference to its conflict of law principles. In the event of any conflicts between state, foreign law,
rules, and regulations, and Florida law, rules, and regulations; Florida law, rules, and regulations
will prevail and govern. Each party agrees to submit to the exclusive and personal jurisdiction of
the courts located in Manatee County, Florida.
All parties to these terms and conditions waive their respective rights to a trial by jury.
Any cause of action or claim you may have with respect to the site (including but not limited to
the purchase of FLo2GLo) must be commenced within one (1) year after the claim or cause of
action arises. FLo2GLo’s failure to insist upon or enforce strict performance of any provision of
these terms and conditions shall not be construed as a waiver of any provision or right. Neither
the course of conduct between the parties nor trade practice shall act to modify any of these
terms and conditions. FLo2GLo may assign its rights and duties under this Agreement to any
party at any time without notice to you.
23. CONTACT US
If you have any questions concerning these Terms, please contact us through our contact